Being human was the big theme at this year’s UCD 2016. Artificial intelligence was an inevitable undercurrent of this, which related to the search experience research we ve been doing in a number of useful ways. In common with artificial intelligence, search user experience is about curating a massive amount of information in a human driven dialogue. The basis of this relationship is trust. In this … Continue reading Search UX, Artificial intelligence and being human at UCD 2016
There are several elements I appreciate in my current team. These benchmark what I’ll expect in the future, because I’ve seen them bring out the best in the people around us and the work they do. Outwards looking Being outwards looking drives true relevance. One example of this is being able to proactively strike up a dialogue with people in different teams who hold different insights and perspectives. … Continue reading The characteristics of a great UX team (for me).
Reference- Discussing Design, Adam Connor and. Aaron Irizarry, O Reilly, 2015 A few years ago I was asked to host a workshop for a client, who flew in to join us for a review after designs had been drafted. To keep the conversation focussed, I referred to Adam o Connor’s Discussing Design book. This helped me to outline common goals and design a structured, controlled … Continue reading Sketchnotes on giving useful feedback
Thoughts distilled from recent product list user testing , to understand how best to present universal and category attributes on search pages Continue reading Product information principles
I’m not a Bentley fan particularly, but was interested in finding out how a cult brand would enable a build your own vehicle tool using facial recognition technology. Overall I was entertained and inspired by the content, emotive design cues and structure. The app took about 10 minutes to download on our slow work broadband. As the central feature in the app, activating the facial recognition … Continue reading App review | Bentley Inspirator
This report from the CEB does a great job of bringing the emotional journey of the b2b buying to life. I recently sketch noted key findings from it to make it easier to refer to. Continue reading Buyers – what’s their story?
Serendipity is about making desirable discoveries. Without it, we wouldn’t have penicillin, the microwave or the post-it note. But can it be quantified? To find out, I went to a workshop on Serendipity In Design, led by Dr Stephann Makri. I’ll be honest. As a rational UX person I thought this was going to be high on the creative fluff spectrum. I couldn’t have … Continue reading Why serendipity is no accident