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Exploring cross channel experiences for engineers at trade counters

Creating a seamless experience for engineers using mobile phones, whilst visiting shops, has the potential to reduce downtime costs and thereby add massive value for customers. I interviewed and observed staff and customers, at warehouses and trade counters, to surface pain points and opportunities to support this. The client | A multi national maintenance and electronics distributer Methods |  interviewing, observing Deliverables – photos – … Continue reading Exploring cross channel experiences for engineers at trade counters

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Gauging the usefulness and desirability of a service to connect people to local Copenhageners

In July 2017 I attended the Copenhagen Institute of Interaction’s Service Design course. Over 5 days I led research, alongside another researcher, graphic and visual designers. Our method in summary: Monday Framing a research goal and interviewing 15 locals and sketching with them to prompt discussions Tuesday Analysing findings to frame themes and design challenges Wednesday Refining a design challenges and rapidly ideating concepts Storyboarding … Continue reading Gauging the usefulness and desirability of a service to connect people to local Copenhageners