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Exploring cross channel experiences for engineers at trade counters

Creating a seamless experience for engineers using mobile phones, whilst visiting shops, has the potential to reduce downtime costs and thereby add massive value for customers. I interviewed and observed staff and customers, at warehouses and trade counters, to surface pain points and opportunities to support this. The client | A multi national maintenance and electronics distributer Methods |  interviewing, observing Deliverables – photos – … Continue reading Exploring cross channel experiences for engineers at trade counters

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Researching and facilitating rapid prototyping to iteratively make it easier for engineers to browse and search a vast product range

How I approached discovering search pain points, exploring these, defining potential solutions, and validating them through rapid prototyping, user testing and involving stakeholders frequently and early. The approach we’ve taken may be adapted and I’m sure it could be improved. Methods Background reading Data analysis Stakeholder workshops Rapid prototyping User testing Interviews The challenge Founded in the 30s, our client offers a product range which spans thousands … Continue reading Researching and facilitating rapid prototyping to iteratively make it easier for engineers to browse and search a vast product range