A checklist for chat bot user experience

In recent weeks I’ ve audited a number of chat-bot interfaces. This involved sifting through articles on the ethics and best practices of AI design . Here are some principles, which can be used as a starting point. I’m interested in how other researchers have tackled chatbot audits. Did you have a checklist or set of best practices to refer to? What can I do … Continue reading A checklist for chat bot user experience

Collaborative information architecture with Abby Covert

Meeting Abby Covert was a defining moment of 2017. I’ve methodically absorbed her book, blog and presentations. You could call me a fan ; ) I wasn’t expecting our meeting to be punctuated with memorable (and sometimes hilarious), anecdotes. Information architecture is everywhere To begin,  IA or information architecture, is how we arrange things to give them sense. It’s in the websites we use, the … Continue reading Collaborative information architecture with Abby Covert

Sticky post

Gauging the usefulness and desirability of a service to connect people to local Copenhageners

In July 2017 I attended the Copenhagen Institute of Interaction’s Service Design course. Over 5 days I led research, alongside another researcher, graphic and visual designers. Our method in summary: Monday Framing a research goal and interviewing 15 locals and sketching with them to prompt discussions Tuesday Analysing findings to frame themes and design challenges Wednesday Refining a design challenges and rapidly ideating concepts Storyboarding … Continue reading Gauging the usefulness and desirability of a service to connect people to local Copenhageners

Workshops are Beautiful – data visualisation with David McCandless

Earlier this month, myself and colleagues from analytics, user experience and digital product management teams, were privileged to attend a workshop run by David McCandless, the author, writer and designer behind Information is Beautiful. As a user experience researcher, I’m immersed in quantitative and qualitative information about audiences. Analysing and synthesising this into themes and threads comes naturally. However, packaging these stories for stakeholders – … Continue reading Workshops are Beautiful – data visualisation with David McCandless

How designers might build shared meaning in the post truth era

It’s the Oxford Dictionaries Word of The Year. We live in times where data can be cherry picked and shaped like plasticine, to whatever version of reality confirms an ideology. Facts no longer influence public opinion as much as emotions and opinions too. This has implications for information architects and UX researchers, who: define information hierarchies present content – which is factual or otherwise- in … Continue reading How designers might build shared meaning in the post truth era

Search UX, Artificial intelligence and being human at UCD 2016

Being human was the big theme at this year’s UCD 2016. Artificial intelligence was an inevitable undercurrent of this, which related to the search experience research we ve been doing in a number of useful ways. In common with artificial intelligence, search user experience is about curating a massive amount of information in a human driven dialogue. The basis of this relationship is trust. In this … Continue reading Search UX, Artificial intelligence and being human at UCD 2016

The characteristics of a great UX team (for me).

There are several elements I appreciate in my current team. These benchmark what I’ll expect in the future, because I’ve seen them bring out the best in the people around us and the work they do. Outwards looking Being outwards looking drives true relevance. One example of this is being able to proactively strike up a dialogue with people in different teams who hold different insights and perspectives. … Continue reading The characteristics of a great UX team (for me).