A checklist for chat bot user experience

In recent weeks I’ ve audited a number of chat-bot interfaces. This involved sifting through articles on the ethics and best practices of AI design . Here are some principles, which can be used as a starting point. I’m interested in how other researchers have tackled chatbot audits. Did you have a checklist or set of best practices to refer to? What can I do … Continue reading A checklist for chat bot user experience

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Exploring cross channel experiences for engineers at trade counters

Creating a seamless experience for engineers using mobile phones, whilst visiting shops, has the potential to reduce downtime costs and thereby add massive value for customers. I interviewed and observed staff and customers, at warehouses and trade counters, to surface pain points and opportunities to support this. The client | A multi national maintenance and electronics distributer Methods |  interviewing, observing Deliverables – photos – … Continue reading Exploring cross channel experiences for engineers at trade counters

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Gauging the usefulness and desirability of a service to connect people to local Copenhageners

In July 2017 I attended the Copenhagen Institute of Interaction’s Service Design course. Over 5 days I led research, alongside another researcher, graphic and visual designers. Our method in summary: Monday Framing a research goal and interviewing 15 locals and sketching with them to prompt discussions Tuesday Analysing findings to frame themes and design challenges Wednesday Refining a design challenges and rapidly ideating concepts Storyboarding … Continue reading Gauging the usefulness and desirability of a service to connect people to local Copenhageners

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Researching and facilitating rapid prototyping to iteratively make it easier for engineers to browse and search a vast product range

How I approached discovering search pain points, exploring these, defining potential solutions, and validating them through rapid prototyping, user testing and involving stakeholders frequently and early. The approach we’ve taken may be adapted and I’m sure it could be improved. Methods Background reading Data analysis Stakeholder workshops Rapid prototyping User testing Interviews The challenge Founded in the 30s, our client offers a product range which spans thousands … Continue reading Researching and facilitating rapid prototyping to iteratively make it easier for engineers to browse and search a vast product range

Why serendipity is no accident

  Serendipity is about making desirable discoveries. Without it, we wouldn’t have penicillin, the microwave or the post-it note. But can it be quantified? To find out, I went to a workshop on Serendipity In Design, led by Dr Stephann Makri. I’ll be honest. As a rational UX person I thought this was going to be high on the creative fluff spectrum. I couldn’t have … Continue reading Why serendipity is no accident