A checklist for chat bot user experience

In recent weeks I’ ve audited a number of chat-bot interfaces. This involved sifting through articles on the ethics and best practices of AI design . Here are some principles, which can be used as a starting point. I’m interested in how other researchers have tackled chatbot audits. Did you have a checklist or set of best practices to refer to? What can I do … Continue reading A checklist for chat bot user experience

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Researching and facilitating rapid prototyping to iteratively make it easier for engineers to browse and search a vast product range

How I approached discovering search pain points, exploring these, defining potential solutions, and validating them through rapid prototyping, user testing and involving stakeholders frequently and early. The approach we’ve taken may be adapted and I’m sure it could be improved. Methods Background reading Data analysis Stakeholder workshops Rapid prototyping User testing Interviews The challenge Founded in the 30s, our client offers a product range which spans thousands … Continue reading Researching and facilitating rapid prototyping to iteratively make it easier for engineers to browse and search a vast product range