
Exploring cross channel experiences for engineers at trade counters
Creating a seamless experience for engineers using mobile phones, whilst visiting shops, has the potential to reduce downtime costs and thereby add massive value for customers. I interviewed and observed staff and customers, at warehouses and trade counters, to surface pain points and opportunities to support this. The client | A multi national maintenance and electronics distributer Methods | interviewing, observing Deliverables – photos – … Continue reading Exploring cross channel experiences for engineers at trade counters